Common queries answered
Frequently asked Questions
Depending on our stock and your location. If the product you ordered is in stock, we will ship it the same day. It takes around 1-5 days for your package to arrive.
All products that are unused with exeption of Helium Hotspots can be returned within 14 days.
Just sent us an message with your order number. If the order has not yet been processed we can change the shipping address.
You can track the status of your order in your account. We also update you via email.
Need support? You can sent us an email support@heliumhotshop.eu or give us a call at +31 (0)223 74 60 10
If you filled in the wrong shipping address and your order has not yet been processed just let us know the correct address.
We do our best to ship to all placed since we do ship WorldWide. Unfortunly for some countries we cannot ship with our shipping agent.
Depending on the size of your order you will receive your full order in one package.
Still need help?
Get in touch with us
Need some support? We are here to help, just fill in the form below and we will contact you a.s.a.p.
Want direct contact? You can reach us by phone aswell, give a call to +31 (0)223 74 60 10
Opening hours : (UTC +2)
Mo – Fri 09:00 – 17:00
Sat, Sun : Closed