The controller of your personal data is HeliumHotShop.com part of SHOPEM B.V. (hereinafter: SHOPEM BV, we)
Chamber of Commerce registration number: 71320180
Address: Balgweg 6, 1764KB Breezand, The Netherlands
VAT number: NL85866822B01
We process your data for the following purposes:
- Manage your account;
- Review, process and complete orders, returns and complaints;
- Our own marketing goals and marketing goals of parties with whom we collaborate;
- Creditworthiness tests, for example if an uncertain payment method is selected such as payment in installments;
- Managing our claims in the event that SHOPEM BV does not receive payment despite various warnings;
- Complying with legal obligations / enforcing rights and claims;
SHOPME BV processes the following data in its customer base:
(Historical data is also kept of this data to the extent permitted by law)
Information about who you are
We process your name, address, place of residence, date of birth, birth name, gender, email address, telephone number, (password) and customer number.
This data is not used for marketing purposes unless you have given us explicit permission. Newsletters are sent by e-mail and only after registration. Every newsletter has a link to unsubscribe. Your telephone number will not be used for commercial purposes and we do not provide address data to third parties for marketing purposes via print. SHOPEM BV can use address data provided to it for sending advertising material from SHOPEM BV or trade names of SHOPEM BV.
All data that are important to be able to process your order are processed including the data of orders, returns, cancellations, discounts, (different) delivery addresses, order channels and chosen payment methods.
Bookings and payments
On your account we process deliveries, payments, corrections, cost entries, payment arrangements, payment arrears and other entries such as direct debits and blocking in connection with, for example, debt assistance or administration.
Correspondence and contact history
All correspondence conducted (via mail, email, telephone or social media) is processed and stored. This includes confirmations of orders or returns and payments, invoices, payment requests, account statements and handling of complaints. It is also stored whether you have given permission for other services such as our newsletter.
Use of our website
We keep track of which items have been placed in your shopping basket or wish list, which pages have been visited, the device with which you visit our site, your IP address, your cookie settings and the cookies themselves
SECURITY OF YOUR DATA
SHOPEM BV uses secure connections on all its web pages and passwords are always hashed. When we transfer or receive your data on our website, we always use the coding technologies that are recognized as common standards within the IT sector.
We do not store more data than necessary and ensure that no particularly sensitive personal data is stored in our database, unless this cannot be otherwise. We take technical and organizational measures to prevent data loss or unlawful processing (such as attacks). We therefore guarantee an appropriate security level and have our site tested periodically.
All systems in which (sensitive) personal data are processed are equipped with antivirus software and the latest security-related patches of all other important software, as issued by the suppliers of this software.
TRANSPORT OF PERSONAL DATA
We cannot avoid sharing your personal data with third parties. We explain why below.
When processing your order (s), personal information is provided to the following logistics partners:
- Shops United
Without providing data to these partners, the ordered items cannot be delivered to your address or the alternative delivery address you have chosen. The above-mentioned logistics partners can use third parties for the delivery of your package whereby they ensure that these third parties offer the same guarantees with regard to your privacy.
If an order is placed with an uncertain payment method, a creditworthiness assessment will take place by means of a check at Stichting Krediet Registration, Teisterbantlaan 2a, 4006 EB Tiel and / or Experian Nederland BV, PO Box 16604, 2500 BP The Hague. Hereby the following information is sent:
- Last name;
- Birth name;
- Street name & house number;
- Postal Code;
- Date of birth.
Companies that allow customers to use an uncertain payment method generally have a legitimate interest in protecting themselves as much as possible against late payments. One of the ways to do this is by checking the creditworthiness of the customer before uncertain payment methods are offered. During this check we use positive and negative credit information. Credit information contains information about outstanding payments and information that gives a clear indication of the risk of non-payment (such as bankruptcy, debt restructuring or deferment of payment due to inability to pay). This information is used to prevent non-payment and to ensure that our customers are protected against any misuse of their accounts and / or their identity.
An individual automatic decision can form the basis for not allowing “uncertain” payment methods when placing an order or requesting a (partial) advance payment. You have the possibility to object to such a decision at any time and to submit a request for a manual assessment via the contact details below.
Fight against fraud
To prevent fraud (eg that a third party cannot misuse your account), SHOPEM BV has handled / assessed internal reviews and manually by SHOPEM BV employees.
In order to provide you with the best possible service, good customer service is of great importance and our customer service needs access to your data.
Based on legal obligations, SHOPEM BV can provide data to the government, police, judicial authorities and other bodies governed by public law or other parties. In the case of (suspected) fraud, SHOPEM BV reserves the right to report this to the police, stating the required personal data or to have an investigation conducted by a criminal investigation agency. In the context of legal proceedings we may provide information to the parties involved, including lawyers, legal aid, bailiffs, the experts involved and the court.
We store personal data for the duration of the active customer relationship and / or in the case of another business relationship with SHOPEM BV (eg a newsletter permission). In the event of the deletion of your account and / or the termination of the business relationship in any way, your personal data will be blocked and permanently deleted after the expiry of the legal retention obligations on SHOPEM BV. If we retain personal data, these will only be used to comply with legal rules / requirements and / or to enforce our own rights and claims and / or for statistical purposes. We will in any case not store your data for longer than is necessary for processing the purposes for which it was collected.
INFORMATION ABOUT YOUR RIGHTS
If you wish to exercise your rights under current (privacy) legislation, we request that you make this known to us via the contact details below. State the reason for your request and your customer number (if applicable).
Right to view
You have the right to request which personal data we have processed from you and to which third party data has been provided.
Right to removal and rectification
You have the right to adjust your personal data or have it removed or removed. If there is incorrect data, it will be adjusted as soon as we receive your report. If the legal requirements are met, personal data will be deleted if they are no longer necessary for the purpose for which the personal data have been processed or if personal data has been processed unlawfully.
Personal data is excluded from deletion if it is used to fulfill our duties (eg in the case of contractual obligations), for the purpose of exercising our rights and claims and if we are required to retain data on the basis of a legal retention obligation .
Right to restriction
If the legal requirements are met, you can request that the processing of your personal data be limited. This means that the (further) processing of certain data will be stopped. You then place a new order with a certain payment method such as iDEAL.
Right to object
You have the right, at any time, to object to the processing of your personal data. We will then cease processing unless, in accordance with legal requirements, we can demonstrate compelling legitimate grounds for processing that outweigh your interests.
We hereby note that in the case of an objection to the processing of personal data for marketing purposes, these personal data are only used for processing this objection and no longer sending advertising material. The objection has no effect on the processing of personal data based on one of the other processing purposes.
Right to make a complaint
Our data processing has been registered with the Dutch Data Protection Authority in The Hague. The Dutch Data Protection Authority has been designated as the regulator in the Netherlands and you have the right to submit a complaint to the regulator if you believe that your rights have been violated.
A cookie is a small text file that is placed on your computer, tablet or smartphone during your visit to our website. Information is stored in this text file and this information is recognized / retrieved on a subsequent visit. By using cookies and other technologies, we ensure that:
- You do not always receive or need to enter the same information when you visit our webshop;
- We can offer you special functions such as your wish list or shopping basket;
- We can measure how our web store is used and where we can still improve it;
- We can show you advertisements and recommendations based on your interests;
- We can recognize which device you use when you visit our website;
- We can (let) register how often an advertisement is shown in order to better tailor the advertisements to your needs and interests and to prevent you from seeing the same advertisement all the time.
Via email: firstname.lastname@example.org
Telephone: +31 (0)223-74 60 10
By post: SHOPEM BV, Balgweg 6, 1764KB Breezand.